Cards Return to set Details

ax

(p.179)__________ is the art of utilizing business resources to achieve goals at work.

You are watching: Management is more progressive today there is more emphasis on

A.Socialization B.Justification C.Preparation D.Management

Definition

D.Management

Term

(p.178)Management is much more progressive today. Over there is much more emphasis on: A.individual job-related that have the right to be efficiently measured. B.working in teams. C.striving to remove the control role of management. D.placing higher reliance on the federal government for financing.

Definition

B.working in teams.

Term

(p.178)One that the challenges facing today\"s managers is to: A.deal with a workforce that is much less educated and less self-directed than in the past. B.find means to encourage conformity instead of diversity. C.work through a an ext educated workforce. D.cope v the sudden and also unexpected slowdown in the pace of innovation and also change.

Definition

C.work with a more educated workforce.

Term

(p.178)Today\"s gradual managers: A.prefer to use the autocratic layout of leadership. B.emphasize teamwork and cooperation fairly than discipline and order-giving. C.face fewer challenges and problems than managers in the past. D.can rely on a much higher level the worker commitment to the organization than in the past.

Definition

B.emphasize teamwork and cooperation rather than discipline and also order-giving.

Term

(p.178)Which that the complying with statements compare today\"s workers v those from previously eras is many accurate? compared to earlier workers, today\"s employees are: A.more faithful to the firm. B.less educated and less self-directed. C.more ready to leave the firm to seek better opportunities. D.more most likely to need direct guidance and also direction from your managers.

Definition

C.more willing to leave the firm to seek far better opportunities.

Term

(p.178)The transformation in monitoring that is right now underway says that the most efficient managers of the future will: A.be really strict in their treatment of workers. B.emphasize separation, personal, instance initiative rather than teamwork. C.specialize in performing one of the four management functions. D.emphasize team work.

Definition

D.emphasize team work.

Term

(p.178)How are supervisors today different from supervisors in the past? A.Managers this particular day are an ext likely to reprimand employees B.Managers in the previous would usage praise and also gentle suggestions C.Managers in the previous were less loyal to your employer D.Managers today emphasize teamwork

Definition

D.Managers today emphasize teamwork

Term

(p.180)Which that the complying with statements has actually resulted in alters in the duty of management? A.Most workers this particular day show small initiative or creativity, so managers must spend much more time directing their efforts B.The marketplace is coming to be global, which increases both competition and also opportunities because that cooperation and integration C.Firms are recognizing that their workforces are too diverse, so supervisors must discover ways to reduce diversity without violating federal laws versus discrimination D.The desire come encourage collaboration has led to larger, much more cumbersome establishments with too plenty of workers

Definition

B.The marketplace is coming to be global, which rises both competition and opportunities because that cooperation and integration

Term

(p.179)One of the four primary attributes of monitoring is: A.controlling. B.marketing. C.financing. D.designing.

Definition

A.controlling.

Term

(p.179)The management duty concerned with anticipating future trends and determining the best strategies to achieve an organization\"s goals and also objectives is known as: A.directing. B.leadership. C.planning. D.forecasting.

Definition

C.planning.

Term

(p.180)According come the \"Reaching beyond Our Borders\" box in thing 7, Jack Welch, previous CEO of basic Electric, stated the crucial problem companies face in addressing avenues for in the global market is: A.the absence of engineer and also scientists in the worldwide market. B.the lack of support from the U.S. Federal government for global expansion. C.the lack of expert managers at all levels to run operations. D.the absence of production capability to keep up with global demand.

Definition

C.the lack of professional managers at every levels to run operations.

Term

(p.180)When managers work on creating conditions and also systems to ensure that everything and also everyone works with each other to achieve the organization\"s goals, lock are connected in the __________ role of management. A.controlling B.leading C.planning D.organizing

Definition

D.organizing

Term

(p.181)__________ is the management role that requires determining whether an company is proceeding toward that goals, financially rewarding employees for doing a great job, and taking corrective activity when they room not. A.Organizing B.Controlling C.Leading D.Officiating

Definition

B.Controlling

Term

(p.179)___________ is the management function that involves setting goals, strategies, and also tactics for achieving the organization\"s goals and objectives. A.Forecasting B.Planning C.Conceptualizing D.Controlling

Definition

B.Planning

Term

(p.180)___________ is the management duty of developing a vision for the organization and also guiding, training, coaching, and motivating employees to help attain the goals and objectives that the organization. A.Organizing B.Controlling C.Leading D.Officiating

Definition

C.Leading

Term

(p.180)Which the the following goals ideal describes today\"s see of the organizing function? organizing today concentrates on: A.achieving merged opinions native a diversified workforce. B.designing the organization around the customer. C.simplifying the process of measuring outcomes pertained to performance standards. D.developing the most efficient strategic plans because that the firm.

Definition

B.designing the organization approximately the customer.

Term

(p.181)When managers determine that an organization is no making sufficient progress towards achieving its goals and also objectives and they build corrective measures, castle are connected in: A.controlling. B.planning. C.directing. D.accounting.

Definition

A.controlling.

Term

(p.179)When managers determine a sector trend that says a new opportunity and then devise a strategy to seek this new opportunity, castle are connected in the role of: A.controlling. B.planning. C.leading. D.organizing.

Definition

B.planning.

Term

(p.180)Which of the following activities would be a component of the leading role of management? A.Devising a new strategic setup to enter a new foreign market currently dominated by a contending firm B.Recruiting qualified workers to sign up with the organization and also assigning them to their ideal position C.Examining a jae won report to check out whether the firm\"s earnings are improving and also taking corrective action if they room not D.Training and also coaching employees to aid them understand their job and perform the effectively

Definition

D.Training and also coaching workers to assist them recognize their job and perform it effectively

Term

(p.179)Which of the following tasks is part of the planning role of management? A.Assigning a specific worker to perform a details task B.Looking at sector forecasts to identify future service opportunities and challenges C.Praising a sales representative who has far exceeded she monthly sales missions D.Conducting a job interview through a potential new employee

Definition

B.Looking at sector forecasts to recognize future business opportunities and also challenges

Term

(p.180)Which that the following tasks is component of the organizing duty of management? A.Going end a spreadsheet come analyze some financial data B.Teaching a new employee exactly how to usage a piece of office equipment C.Giving front-line workers additional resources necessary to administer faster and far better service to client D.Developing a vast general strategy to aid the organization satisfy its long-term expansion objectives

Definition

C.Giving front-line workers additional resources essential to administer faster and far better service come customers

Term

(p.180)As a manager, 2 of Sylvia\"s strengths are her capability to connect goals clearly, and also her ability to guide, coach, and motivate workers. Based upon these strengths, __________ is a management duty that Sylvia is likely to be good at performing. A.Controlling B.Planning C.Leading D.Organizing

Definition

C.Leading

Term

(p.181)Amanda, a regional manager for Flairol Cosmetics, has actually just watched a report showing that sales in her region are trending reduced than anticipated because that the 3rd quarter. Her following task is to identify the reason for the disappointing results and find a means to gain sales as much as their desired level. Amanda\"s initiatives are part of the ____________ duty of management. A.controlling B.directing C.organizing D.planning

Definition

A.controlling

Term

(p.181)A __________ is an as whole explanation the why an company exists and also where that is trying come head. A.tactical plan B.prime directive C.corporate charter D.vision

Definition

D.vision

Term

(p.181)A vision for a company is: A.an explanation that why the firm exists and where it desires to go. B.the very same thing together an objective. C.a detailed plan that outlines the major organizational structure of the firm. D.very relevant for the short-term, however less helpful for the long-term.

Definition

A.an explanation of why the firm exists and also where it desires to go.

Term

(p.181)A systematic mission explain should resolve topics such together the organization\"s: A.form of ownership and also methods the financing. B.self-concept and firm philosophy. C.advertising strategy and distribution plan. D.tactical plans and also contingency plans.

Definition

B.self-concept and company philosophy.

Term

(p.181)Employees often work with managers to build a(n) __________ that outlines the fundamental purposes of your organization. A.organization graph B.value explain C.mission explain D.PERT diagram

Definition

C.mission statement

Term

(p.181)__________ involves setting the organization\"s vision, goals, and also objectives. A.Organizing B.Planning C.Controlling D.Directing

Definition

B.Planning

Term

(p.181)___________ room broad, long-term accomplishments an company wants to achieve. A.Goals B.Objectives C.Directives D.Agendas

Definition

A.Goals

Term

(p.181)__________ space specific, short-term, measurable results an company wants to attain in stimulate to accomplish its long term goals. A.Directives B.Opportunity targets C.Objectives D.Mission complements

Definition

C.Objectives

Term

(p.182)A __________ evaluation is used to help companies advice their internal strengths and also weaknesses, and also develop one awareness of exterior threats and opportunities. A.WISH B.SWAMP C.ASSET D.SWOT

Definition

D.SWOT

Term

(p.183)__________ planning determines the major goals of an organization and also lays the foundation for obtaining and using sources to attain those goals. A.Strategic B.Contingency C.Central D.Tactical

Definition

A.Strategic

Term

(p.184)The type of planning the is came to with emerging detailed short-term actions around what is to be done, who is to do it, and how the is to be done is known as __________ planning. A.strategic B.contingency C.first-line D.tactical

Definition

D.tactical

Term

(p.184)__________ planning prepares different courses of activity that might be supplied if the major plans room not afford objectives. A.Strategic B.Contingency C.Tactical D.Alternative

Definition

B.Contingency

Term

(p.184)Tactical plan is concerned with: A.determining the best way to cope with an emergency situation. B.developing in-depth strategies about what is to it is in done, who is to do it, and how it is to be done. C.devising short-term courses of activity to be used if the primary plans do not accomplish the preferred results. D.setting long run purposes that will certainly govern the general course that the company for years.

Definition

B.developing comprehensive strategies about what is to it is in done, that is to execute it, and how the is to it is in done.

Term

(p.184)Which of the complying with is connected in setting work standards and schedules needed to perform the firm\"s tactical objectives? A.Mission statement B.Tactical to plan C.Operational plan D.Contingency planning

Definition

C.Operational planning

Term

(p.184)A(n) __________ would certainly be supplied by a room manager together a device for make daily and also weekly assignments: A.operational setup B.vision declare C.mission explain D.tactical plan

Definition

A.operational plan

Term

(p.184)Strategic planning looks at the organization as a whole, while ________ planning concentrates on daily tasks and decisions. A.tactical B.strategic C.mission D.operational

Definition

D.operational

Term

(p.185)_________ to plan is a component of contingency planning the is offered to attend to sudden and unexpected alters in the business environment. A.Crisis B.Tactical C.Operational D.SWOT

Definition

A.Crisis

Term

(p.185)__________ is choosing amongst two or much more alternatives. A.Contingency plan B.Decision-making C.Organizational an option D.Utility analysis

Definition

B.Decision-making

Term

(p.186)The an initial step in the rational decision-making design is to: A.recruit team members to work-related on the problem. B.gather data. C.develop alternative responses. D.define the situation.

Definition

D.define the situation.

Term

(p.186)__________ is a trouble solving technique that attempts come come up with as countless solutions as feasible in a quick time without censoring the ideas. A.Brainstorming B.Game concept C.CAD/CAM D.PMI

Definition

A.Brainstorming

Term

(p.186)PMI is a: A.computer program provided to help managers create mission statements. B.statistical an approach used in the regulating process. C.problem solving method used to evaluate possible solutions come a problem. D.rule of thumb provided to recognize how many employees must be managed by any single manager.

Definition

C.problem solving an approach used come evaluate possible solutions to a problem.

Term

(p.181)In a agency in i beg your pardon a efficient vision has been provided: A.there is no require for tactical planning. B.the economic and also competitive settings tend to be much much more predictable. C.employees are most likely to have a feeling of purpose and a common collection of values. D.goals and objectives are no much longer needed.

Definition

C.employees are most likely to have actually a feeling of purpose and also a common collection of values.

Term

(p.181)A simple difference in between goals and also objectives is that objectives are: A.precise, while goals are vague. B.set by tactical plans, while goals are set by strategic plans. C.set by center management, while objectives are collection by first-line managers. D.concerned with broad, permanent accomplishments, while objectives emphasis on particular short-term details.

Definition

D.concerned v broad, permanent accomplishments, while objectives focus on certain short-term details.

Term

(p.183)Which the the following would be a concern addressed in a strategy plan? A.Should the firm make a irreversible commitment to expand into new markets? B.Which particular jobs must be assigned to each employee? C.How much output have to be created this main in a provided production facility? D.Which computer system software package need to the firm\"s person resources office usage to manage the payroll?

Definition

A.Should the firm make a irreversible commitment to increase into brand-new markets?

Term

(p.185)According to the \"Spotlight on small Business\" crate in chapter 7, the Blue Man group knew the if they wanted to broaden their product planning and also organization were critical. Therefore, the three partners spent substantial time creating a: A.strategic setup B.performance plan C.crisis arrangement D.responsive plan

Definition

A.strategic plan

Term

(p.184)Because economic and competitive environments commonly change, organizations should: A.set a irreversible plan and stick to it. B.develop contingency plans. C.save time and also money by cutting back on planning. D.eliminate any kind of long-term strategic plans, however devise short-term tactical plans and also update them once a year.

Definition

B.develop contingency plans.

Term

(p.186)Which of the following techniques would certainly a team of workers be most likely to use if they want to advice several feasible solutions to a particular problem their agency needs come solve? A.PERT B.Regression evaluation C.PMI D.MBO

Definition

C.PMI

Term

(p.181)Jenna Raiter, the president and CEO the AutoMotion Auto business Centers, has asked numerous managers and also employees to assist establish a statement to outline the fundamental purposes of their company. The result of this initiative is most likely to it is in a record known as a(n): A.payoff matrix. B.mission statement. C.tactical plan. D.organization chart.

Definition

B.mission statement.

Term

(p.183)Jamal is component of a management team that is assessing whether his company, State Engineering, need to offer some important brand-new services the would increase its organization by appealing to a various group that potential clients. Jamal\"s group is connected with: A.contingency planning. B.operational planning. C.strategic planning. D.tactical planning.

Definition

C.strategic planning.

Term

(p.181)Monica was hired by the Misty mountain Corporation to take it over together the new chief executive, management officer. Her initial impression is the the agency is in disarray, primarily due to the fact that the employees perform not have actually a sense of purpose or a common set of values. Monica\"s observations imply that she requirements to provide a(n) _________ because that Misty Mount: A.vision B.contingency setup C.objective role D.corporate logo

Definition

A.vision

Term

(p.181)Customers that visit any great As brand-new Appliance Repair center see a framed statement prominently displayed near the former door. The plaque defines the company\"s fundamental purposes. In part, it says that \"All good As brand-new Centers operate under the id that every customer deserves great quality parts, fast and dependable service, and a fair price.\" The native on this plaque reflect the ____________ of an excellent As New. A.strategic setup B.mission declare C.corporate agenda D.corporate charter

Definition

B.mission statement

Term

(p.184)Setting contingency plan in an organization is considered really important today greatly because: A.managers have historically been negative tactical planners. B.the government can fee firms through unfair service practices if they perform not have such plans. C.conditions change rapidly in today\"s economic and competitive environments. D.most employees and also staff don\"t recognize strategic planning, so they tend to rely an ext on contingency plans.

Definition

C.conditions readjust rapidly in today\"s economic and also competitive environments.

Term

(p.182)When a firm makes use of the SWOT analysis, one of its missions is to: A.identify the best employees to to fill each position within the organization. B.set particular short-term performance requirements for each department. C.evaluate the desirability that issuing stocks or bond in the present financial climate. D.identify the things it go well as an organization and the things it needs to improve.

Definition

D.identify the points it walk well as an organization and also the things it requirements to improve.

Term

(p.184)Jermaine is a manager through Drevil Industries. Component of his project is to make specific short-term decisions around what his department need to do to attain Drevil\"s long-term success. Jermaine is associated in: A.strategic planning. B.contingency planning. C.tactical planning. D.complimentary planning.

Definition

C.tactical planning.

Term

(p.185)According come the \"Spotlight on small Business\" crate in chapter 7, one of the keys to the success of the Blue Man group has been: A.keeping the price for their present as low together possible. B.focusing top top the tiny markets where the competition because that entertainment is much less intense. C.the decision to store the organization little and not risk losing regulate through expansion. D.the advance of a strategic setup to manage the product\"s growth and everyday operations.

Definition

D.the development of a strategic setup to regulate the product\"s growth and also everyday operations.

Term

(p.184)Kayla is a supervisor that manages a production line. She spends several hours each main developing certain employee work assignments and production schedules for the comes week so the the production department can satisfy its short-term production objectives. This says that a far-reaching component that Kayla\"s project involves: A.strategic planning. B.contingency planning. C.tactical planning. D.operational planning.

Definition

D.operational planning.

Term

(p.184)Flavio, CEO that Fabulous Frozen Custard to trust that alternative plans are almost as important as the major operational plans since external situations such as the weather, challenger moves, and even economic conditions make it necessary to have a plan B. Flavio endorses: A.tactical planning. B.retroactive planning. C.concurrent planning. D.contingency planning.

Definition

D.contingency planning.

Term

(p.186)Carlos had actually been thinking of setup up a graphic design service company for quite some time. He knew the he wanted to job-related at home and he now had actually several leads for prospective customers. He likewise knew exactly how much money he necessary to make to sheathe his expenses. He had several ways to approach his new business including working by himself or acquisition on a partner. Both ways needed an ext thought to determine what each would involve. In regards to the rational decision-making model, Carlos is in which of the adhering to steps? A.Defining the case B.Describing and also collect needed information C.Develop choices D.Develop agreement amongst those involved

Definition

C.Develop alternatives

Term

(p.186)__________ is the management function that entails allocating resources, assigning tasks, and also establishing procedures for accomplishing the organizational objectives. A.Controlling B.Outsourcing C.Organizing D.Coordinating

Definition

C.Organizing

Term

(p.187)A(n) __________ is used by an organization to present who is accountable because that the perfect of certain work and who reports to whom. A.balance sheet B.Venn diagram C.stakeholder summary D.organization chart

Definition

D.organization chart

Term

(p.187)A(n) ________________ is a visual device which reflects relationships amongst people and divides the organization\"s work. A.organization chart B.Venn diagram C.corporate tree D.Gantt chart

Definition

A.organization chart

Term

(p.188)The level of monitoring that is directly responsible because that assigning specific jobs to workers and evaluating their daily performance is called: A.primary management. B.middle management. C.supervisory management. D.secondary management.

Definition

C.supervisory management.

Term

Middle supervisors are responsible for: A.establishing the vision because that the organization. B.assigning details jobs and evaluating the daily performance the workers. C.devising the organization\"s strategic plan. D.developing tactical plans and controlling.

Definition

D.developing tactical plans and also controlling.

Term

(p.187)General and also divisional managers, tree managers, and also deans and also department top at colleges space classified as: A.middle management. B.supervisory management. C.top management. D.nominal management.

Definition

A.middle management.

Term

(p.188)Supervisory supervisors spend most of your time on: A.conceptual and financial skills. B.technical and also human connections skills. C.strategic planning. D.external efforts such as meeting v stockholders and also other stakeholders.

Definition

B.technical and human relations skills.

Term

(p.188)___________ an abilities involve a manager\"s capacity to snapshot the organization as a whole and also the relationship amongst its assorted parts. A.Creative B.Technical C.Conceptual D.Autonomic

Definition

C.Conceptual

Term

(p.188)____________ an abilities include the ability to perform work of a particular department or job, such as offering (marketing) or accounting (accounting). A.Conceptual B.Departmental C.Technical D.Tactical

Definition

C.Technical

Term

(p.188)Leadership, coaching, and also morale structure are all component of a manager\"s _________ skills. A.technical B.theoretical C.empirical D.human relations

Definition

D.human relations

Term

(p.188)Although top supervisors most regularly possess these skills, they commonly make much less use that __________ skills than supervisory managers. A.technical B.conceptual C.human relationships D.empirical

Definition

A.technical

Term

(p.187)The downsizing the has developed in current years has actually __________ middle supervisors in countless organizations. A.increased the variety of B.eliminated the jobs of some C.strengthened the manage of D.increased the prominence of

Definition

B.eliminated the tasks of some

Term

(p.187)Which of the complying with management positions is responsible for acquiring the right details to other managers to enable them come make far better decisions? A.Chief executive, management officer (CEO) B.Chief financial officer (CFO) C.Chief plan officer (CPO) D.Chief details officer (CIO)

Definition

D.Chief details officer (CIO)

Term

(p.188)The further up the managerial ladder a human moves, the __________ his or her original job an abilities become. A.more important B.less necessary C.stronger D.more tactical

Definition

B.less important

Term (p.187)A chief operation officer (COO) would certainly be classified as part of a firm\"s: A.primary management. B.middle management. C.top management. D.first-line management.
Definition C.top management.
Term

(p.189)___________ involves recruiting, hiring, motivating, and retaining the finest people accessible to achieve the company\"s objectives. A.Directing B.Planning C.Leading D.Staffing

Definition

D.Staffing

Term

(p.188)In comparing the species of skills used by managers at various levels in ~ an organization, which of the adhering to is true? A.Top managers use largely technical an abilities and middle and first-line managers use mostly conceptual skills B.First-line supervisors use mostly technical and human relations skills, when top supervisors devote most of their time to tasks involving human relations and conceptual skills C.The varieties of skills used by supervisors do not change much from one level of monitoring to one more D.The specific an abilities used at various levels of management do vary, but conceptual skills space the most important at all levels

Definition

B.First-line supervisors use mainly technical and also human connections skills, if top managers devote many of your time to activities involving human relations and theoretical skills

Term

(p.189)Gabriella is responsible because that hiring, motivating, and also retaining the best employees for she organization. Gabriella is in fee of: A.staffing. B.orienting. C.directing. D.facilitating.

Definition

A.staffing.

Term

(p.188)After thirteen years as a laborer because that Hendrix Construction, Jimmy was advocated to the place of foreman. The is straight responsible because that assigning various jobs to his job-related crew and examining their performance on a everyday basis. Jimmy is currently a member of: A.top management. B.middle management. C.supervisory management. D.forward management.

Definition

C.supervisory management.

Term

(p.188)By perfect the courses required to acquire a college significant in accounting, marketing, or some other field, a student deserve to go a long way toward acquiring the _________ skills managers should rise v the ranks of your area the specialization. A.autocratic B.technical C.human relations D.secondary

Definition

B.technical

Term

(p.187)Which that the complying with persons is most likely to be associated in strategic planning? A.Chief executive, management officer B.Electrical shop at sight C.Budget analyst D.Advertising manager

Definition

A.Chief executive, management officer

Term

(p.188)Axel is in a brand-new position, serving together a first-line manager. Axel\"s place will require him to spend a lot of time: A.developing strategic plans. B.evaluating the everyday performance the workers. C.creating a vision because that the company. D.providing information to stakeholders.

Definition

B.evaluating the daily performance the workers.

Term

(p.187)Anita is employed as plant manager because that Mojo Industries, Incorporated. Despite she spends some time performing all administration functions, she is an especially concerned with tactical planning and controlling. Anita\"s position would be classified as part of Mojo\"s: A.top management. B.lateral management. C.supervisory management. D.middle management.

Definition

D.middle management.

Term

(p.188)After working for eleven years together a manufacturing line worker, Hollis recently was made a foreman. In his brand-new position, Hollis will count on: A.conceptual skills much more than person relations skills. B.technical an abilities and person relations skills much more than theoretical skills. C.technical skills and conceptual skills, yet he won\"t really need any type of human connections skills. D.accounting and financial skills.

Definition

B.technical an abilities and human being relations skills much more than theoretical skills.

Term

(p.188)Ricardo works as a room head in ~ BarnesHospital. His project requires Ricardo come spend most of his time training and also coaching employees to perform their jobs an ext effectively and also teaching other supervisors to be much better leaders. Ricardo\"s project requires him to make complete use of his: A.technical skills. B.conceptual skills. C.orientation skills. D.human relations skills.

Definition

D.human connections skills.

Term

(p.188)As CEO of Google, Eric Schmidt performs strategic planning for the organization and also putting framework in place to monitor firm progress. These tasks make usage of Eric\"s: A.conceptual skills. B.technical skills. C.concurrent skills. D.human relationships skills.

Definition

A.conceptual skills.

Term

(p.188)Vinnie wants to end up being a manager in his company, however he has always been a bit shy and has a difficult time connecting with co-workers. In order because that Vinnie to succeed together a manager, that will must work top top his: A.technical skills. B.human relations skills. C.control skills. D.integration skills.

Definition

B.human connections skills.

Term

(p.188)Rob intends to significant in audit because he is confident the an capability to read and also interpret gaue won and bookkeeping data is the way to obtain to the height in business. Rob appears to be concerned with developing his: A.technical skills. B.verbal skills. C.qualitative skills. D.conceptual skills.

Definition

A.technical skills.

Term

(p.189)_____________ involves developing a vision because that others come follow, establishing corporate values and ethics, and also transforming the method an company does service so that it is more effective and efficient. A.Organizing B.Production monitoring C.Tactical plan D.Leadership

Definition

D.Leadership

Term

(p.189)Leaders: A.embrace change. B.are mainly concerned with tactical worries as opposed to adjust issues. C.tend to carry out the occupational themselves rather than delegate it to others. D.strive to preserve order and stability.

Definition

A.embrace change.

Term

(p.191)The __________ layout of management is characterized by do managerial decisions without consulting others. A.autocratic B.bureaucratic C.free rein D.democratic

Definition

A.autocratic

Term

.(p.191)Managers who listen to your subordinates and allow them to participate in decision-making room using the ____________ format of leadership. A.autocratic B.free-rein C.participative D.bureaucratic

Definition

C.participative

Term

(p.191)A(n) __________ leader would set objectives and also give employee a good deal of liberty to decide because that themselves how to accomplish those objectives. A.free-rein B.autocratic C.Type A D.aristocratic

Definition

A.free-rein

Term

(p.189)A crucial to reliable leadership is the capability to: A.maintain order, stability, and also control. B.communicate a vision and rally others around that vision. C.master the technical details the the jobs performed by subordinates. D.maintain one autocratic strategy to taking care of others.

Definition

B.communicate a vision and also rally others roughly that vision.

Term

(p.192)__________ is the term supplied to define giving employees the education and also tools they must assume added decision-making powers. A.Energizing B.Provisioning C.Upgrading D.Enabling

Definition

D.Enabling

Term

(p.192)_____________ means giving employees the authority and responsibility to respond quickly to client requests. A.Restructuring B.Delineating C.Empowerment D.Intrapreneuring

Definition

C.Empowerment

Term

(p.192)In classic organizations, ____________ requires giving explicit instructions come workers, informing them what to carry out to meet the goals and objectives that the organization. A.directing B.organizing C.budgeting D.controlling

Definition

A.directing

Term

(p.192)____________ is pertained to with detect the right information and making that information easily accessible and understood by anyone in an organization. A.Mission monitoring B.Data administration C.Knowledge administration D.Auditing

Definition

C.Knowledge management

Term

(p.192)The an initial step in occurring a knowledge management device is to: A.empower employee to make their very own decisions and also accept the consequences. B.obtain the crucial information system technologies. C.recognize the perfect info is readily easily accessible in all organizations. D.determine what knowledge is most crucial to the organization.

Definition

D.determine what expertise is most vital to the organization.

Term

(p.189)One difference between managers and leaders is that: A.managers are found in businesses while leaders operate in nonprofit organizations. B.mangers job-related to achieve stability when leaders embrace change. C.managers use an autocratic strategy while leaders adopt a democratic style. D.all employees can manage, yet only height managers deserve to lead.

Definition

B.mangers work to achieve stability if leaders take on change.

Term

(p.192)Which that the following statements around effective management is the many accurate? A.Effective leaders have the very same personality characteristics B.The most efficient leadership format depends on who is being led and also in what instance C.The democratic style of management will nearly always enhance the performance of the organization D.One trait of efficient managers is the they consistently maintain the same style of leadership

Definition

B.The most efficient leadership style depends on that is gift led and in what situation

Term

(p.191)Autocratic leadership is most likely to be effective when: A.subordinates are very trained professionals. B.the organization encounters an emergency situation. C.workers enjoy expressing their opinions and also having a speak in what is done. D.the manager is uncertain around the ideal strategy to pursue.

Definition

B.the organization deals with an emergency situation.

Term

(p.192)Which of the complying with statements about leadership formats is most accurate? A.A manager should select one style and use it continuously B.Managers have actually no manage over the leadership format they usage C.Effective managers regularly use a variety of leadership styles D.Managers should always start through an autocratic style, yet can progressively switch to a an ext democratic method if workers earn your trust

Definition

C.Effective managers often use a selection of management styles

Term

(p.192)As that company make higher use that empowerment and also teams, managers will find that they: A.should usage the same approaches for directing employees the were provided in the past. B.will need to very closely supervise the groups to make certain they remain concentrated on the goals of the organization. C.will need to provide the groups with comprehensive instructions to offer them a clear sense of direction. D.must become much more like coaches and also counselors than bosses.

Definition

D.must become an ext like coaches and also counselors than bosses.

Term

Which that the following best summarizes the form of leader future institutions are most likely to need? In the future, institutions will need leaders who: A.supply both a vision and a moral and ethical foundation for growth. B.provide the feeling of stability and also orderliness the organization needs to stand up to the challenges posed through a changing environment. C.have a solid track record of concentrating on the achievement of jae won objectives. D.are efficient at making use of autocratic techniques.

Definition

A.supply both a vision and a moral and ethical foundation for growth.

Term

(p.191)The CEO that peripheral company QuickDrive supplies a leadership format that encourages employees to talk about management problems with the CEO and also to job-related together to resolve those concerns in a autonomous manner. I m sorry of the following statements would certainly the CEO the QuickDrive most most likely make? A.The key to QuickDrive continuing to be on top in a high-tech market is no wasting time discovering what other firms do, however to act automatically on my directives B.In a high-tech business, the is much more important come invest in an innovation than come invest in people C.The vital to maintaining talented employees faithful to QuickDrive is to use a participative monitoring style and also treat them with respect, value their ideas, offer them the resources they need, and expect good things from them D.Spending a lot of money come buy out rivals for their technology is most likely to backfire, since QuickDrive is a leader in modern technology development

Definition

C.The vital to maintaining talented employees loyal to QuickDrive is to use a participative administration style and treat them through respect, worth their ideas, provide them the sources they need, and also expect great things indigenous them

Term

(p.191)Well-known retired basketball coach, Bob Knight, was known for his emotionally antics in ~ IndianaUniversity and Texas Tech. If you talk with Bob, the believes in complete dedication native his team and also total compliance come his format of coaching. It\"s \"his way or the highway.\" Bob typifies the _____________ layout of leader. A.bureaucratic B.free-rein C.remanded D.autocratic

Definition

D.autocratic

Term

(p.191)At Holyfield Chemicals, room heads commonly make decision after meeting through employees and seeking their ideas and also suggestions. Department top at Holyfield chemicals make comprehensive use that the ___________ layout of leadership. A.autocratic B.diplomatic C.democratic (participative) D.open shop

Definition

C.democratic (participative)

Term

(p.191)At Lifeline Pharmaceuticals, extremely regarded research study personnel depend on top management to administer strategic direction. Beyond that, researchers work on their very own to develop new drugs to meet customer needs and company profit objectives. Middle management at Lifeline practice _____________. A.free-rein management B.consultative management C.projectory leadership D.autocratic leadership

Definition

A.free-rein leadership

Term

(p.192)Adam is a first-line manager for Idle Time Gaming, Inc., a firm whose values and focus is innovation. Having recently transferred in native a traditional retail (top/down) company, i m sorry of the following alters will the brand-new company mean Adam to embrace? A.He must continue to worry detailed instructions to provide the teams a sense of direction B.He will certainly no longer have actually a management position in the firm, because the objective of teams is to get rid of the require for first-line supervisors C.He will must act much less like a \"boss\" and an ext like a coach, advisor, counselor, and also team player D.He will certainly isolate himself from his subordinates

Definition

C.He will have to act much less like a \"boss\" and much more like a coach, advisor, counselor, and also team player

Term

(p.193)The first step in controlling consists of: A.issuing orders and also explaining routines. B.setting clear power standards. C.establishing a clear chain that command. D.assigning workers to perform specific tasks.

Definition

B.setting clear performance standards.

Term

(p.193)In the control procedure the very first step is to: A.communicate results and deviations come employees. B.compare results to plans and standards. C.set clear and also appropriate standards. D.monitor and record performance.

Definition

C.set clear and also appropriate standards.

Term

(p.194)In stimulate for criter to be helpful in the regulating process, they should have certain characteristics. One of these features is the they need to be: A.nonspecific. B.redundant. C.included the mission statement. D.attainable.

Definition

D.attainable.

Term

(p.194)Which of the complying with should kind the foundation of a firm\"s control system? A.Accounting and finance B.Marketing and production C.Human resources and finance D.Computing and also production

Definition

A.Accounting and also finance

Term

(p.194)__________ space units in ~ an company that get services from other units within the organization. A.End-users B.Internal client C.Third-party circulation centers D.Profit centers

Definition

B.Internal customers

Term

(p.194)__________ incorporate dealers, that buy assets to market to others, and ultimate customers that buy products for their own personal use. A.End users B.External client C.Internal customers D.Distribution centers

Definition

B.External customers

Term

(p.193)Ho Han has just invested two hours going over high quality reports to recognize whether his room is meeting top quality standards he collection for the existing month. Ho\"s initiatives are part of the ___________ duty of management. A.planning B.organizing C.directing D.controlling

Definition

D.controlling

Term

(p.194)Pam is a sales manager because that Paradise beauty Products. She has told her sales people that she expects each of castle to boost their customer contacts by at the very least 5 percent in the next month. Pam has collection a(n): A.procedural policy. B.functional objective. C.policy guide. D.performance standard.

Definition

D.performance standard.

Term

(p.194)Which the the following is a clear performance standard? A.Bring around a far-ranging improvement in the morale of all workers. B.Decrease the variety of products rejected because of manufacturing defects through 10% over the following 6 months. C.Completely get rid of all customer complaints. D.Make secretaries more efficient.

Definition

B.Decrease the number of products rejected because of manufacturing defects by 10% end the following 6 months.

Term

(p.193)Two year ago, Travis began his very own restaurant it is provided company, serving the higher Chicago area. Until recently, he has actually never came to himself with developing a formal manage system. Now, through a recession looming, he is experiencing cost aware restaurant owners. That has determined that a formal regulate system is needed. The first step Travis have to take is: A.draw up a formal company chart. B.talk to his banker to set financial goals. C.devise a set of clear power standards. D.design one accident report form so that he deserve to keep precise records of all mishaps that occur.

Definition

C.devise a collection of clear power standards.

Term

(p.193)As a middle manager for she firm, Tori just finished comparing the outcomes of a promotional project with the result expectations. The following step in the control process is: A.monitor and record yes, really performance. B.set increase contingency plans. C.communicate results and also deviations through management and employees involved. D.establish technique committees to decide on dismissals.

Definition

C.communicate results and deviations with management and employees involved.

Term

(p.194)Harper is a sales rep because that an eyeglass company. The firm is constantly on the state-of-the-art of trendy designs. In she job, she typically relies on the marketing department to administer her through information and also materials. When using client satisfaction to referee the success of your company, Harper\"s managers should: A.ignore Harper\"s satisfaction, because she is an employee quite than a customer. B.take Harper\"s satisfaction into account, because customers deserve to be internal and external. C.consider Harper\"s satisfaction, but place less emphasis it than on the satisfaction the a stockholder, due to the fact that she is an outside customer. D.only think about Harper\"s satisfaction if she has operated in the same job for at the very least 2 years.

Definition

B.take Harper\"s satisfaction into account, since customers have the right to be internal and external.

Term (p.194)When developing criteria to measure up the success that a customer-oriented business, managers should: A.limit their fist to financial steps such as profit and return top top investment due to the fact that these space the only objective and quantifiable measures available. B.focus most of their fist on actions of employee satisfaction, since without an excellent employees the firm will certainly not be competitive. C.focus generally on gaue won measures, however pay some attention come non-financial concerns. D.recognize that, if financial measures are important and should be considered, the objective of the certain is to fulfill both internal and also external customers.
Definition D.

See more: Br A Cardiac Monitor Is Used To Measure The, A Cardiac Monitor Is Used To Measure The Heart

recognize that, if financial steps are important and also should it is in considered, the objective of the certain is to accomplish both internal and also external customers.